why betsy hates appliances.com with a fiery passion, by me.

so, beginning of december, nathan, wonderful person that he is, spoke with appliances.com and ordered me a dishwasher for christmas. he ordered it because appliances.com said they had one in stock, and the local places didn't seem to have one.

time passes. (um, two and a half weeks?)

eventually, two burly men show up and lug a dishwasher into the house. betsy does the happy happy dance. nathan gets home from work and opens the box. much sadness ensues as somewhere along the line, someone was not as burly as they thought they were dropped it on the front corner, meaning that the door won't open on it. oh, the sadness. oh, the unusable dishwasher taking up space in the living room.

betsy calls appliances.com. no problem! they say. do you want a refund or a replacement? they say. betsy, thinking favorably about the human race in general, a mistake she will never make again, says oh, a replacement! that will be swell!

time passes.

more time passes.

nathan calls appliances.com in the beginning of january, a month after our saga started. oh! they say. there's one at the factory now just waiting to be sent to us! they were back ordered but now one is on it's little way! soon you will hear about delivery!

time passes.

betsy calls on monday, and talks to a little man who i bet had help getting dressed that morning named jayce. jayce! she says. where is my dishwasher! she says. jayce says uh, you got it. no, no! cries betsy. the new, non-broken dishwasher! uh, there are no notes in your file about anything like that, says jayce. i will leave a message for customer service and they will call you back within 48 hours. well, all right, says peevish betsy.

time passes. about 72 hours worth.

betsy, extra peevish, calls appliances.com and talks to someone. conveniently, customer service has gone to lunch. betsy, summoning up her not-yelling-reserves, leaves a message for a callback and sends customer service an email.

after lunch, betsy calls back and talks to shelly, in customer service. shelly tries to get things rolling to send out a new dishwasher, because oddly, there's no record of anything. when pressed, shelly admits that there is no new dishwasher on the way yet. betsy thinks impolite things and mentions that she'd rather, at this point, have a refund. shelly says that as soon as they get the dishwasher back, a refund will be issued. then there was some tenseness and some discussion about disputing the credit card charges, but currently, appliances.com has been given a week to get their head out of their ass and send someone to pick up the dishwasher and issue the refund.

betsy is about to make michael at warner stellian in south minneapolis a very happy man with a special order. a very happy man.

(one happy customer tells someone. maybe. if you're lucky. one unhappy customer posts about it on her blog.)